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General Terms and Conditions

Essentio Harmony s.r.o.
IČ: 22081763
DIČ: CZ22081763 (non-VAT payer)
E-mail: info@essentio.cz
Registered office: Plzeňská 3352/156, Praha 5, 150 00
(hereinafter referred to as 'Essentio') for the purchase of goods on the website www.essentio.cz

I. Introductory Provisions

These terms and conditions of Essentio Harmony s.r.o. govern the mutual rights and obligations of the contracting parties in accordance with the provisions of § 1751 odst. 1 zákona č. 89/2012 Sb., občanský zákoník (hereinafter referred to as the "Civil Code"), which arise in connection with the purchase of goods through the online store at www.essentio.cz (hereinafter referred to as the "online store").
These terms and conditions apply to cases where the buyer is a consumer within the meaning of § 419 of the Civil Code (hereinafter referred to as the "customer"). They do not apply to situations where the person ordering the goods is a legal entity or a person acting in the course of their business activity or independent exercise of their profession (hereinafter referred to as the "entrepreneur").
In cases where a purchase contract is concluded between Essentio Harmony s.r.o. and an entrepreneur, only the provisions of Articles III., V., XI., XII., XVII. and XVIII. of these terms and conditions shall apply accordingly, unless agreed otherwise.
Individual arrangements that differ from these terms and conditions may be agreed with the customer in the form of a written agreement, including electronic communication. In the event of a conflict, such individual arrangements take precedence over the provisions of these terms and conditions.
Essentio Harmony s.r.o. reserves the right to amend or supplement these terms and conditions at any time. The customer will be informed of any changes in good time via email or a notice on the website. This does not affect the rights and obligations arising under the previous version of the terms and conditions in force at the time the purchase contract was concluded. The customer has the right to withdraw from the contract if they do not agree with the new terms.

II. Subject of Purchase

The subject of purchase is the goods that the customer has ordered through the online store. A more detailed specification of the goods is provided in the order and in the confirmation email that the customer receives after submitting the order.

III. Conclusion of the Contract

The purchase contract between Essentio Harmony s.r.o. and the customer is concluded through the online store, i.e. by remote means within the meaning of § 1820 et seq. of the Civil Code.
An order is placed at the moment when the customer, using the online store interface, selects the desired goods, their quantity and the delivery method, applies any additional special offers or discounts, enters their contact details and delivery address, and submits this order to Essentio Harmony s.r.o.
The purchase contract is then concluded at the moment when the customer's order is confirmed by Essentio Harmony s.r.o., electronically within 24 hours of receiving the order, to the email address given in the customer's order.
In the event of any uncertainty, Essentio Harmony s.r.o. is always entitled to ask the customer for additional confirmation of the order (e.g. by phone or email). In such a case, the purchase contract will be concluded only once the customer confirms the order.

IV. Purchase Price

The purchase price corresponds to the price stated by the online store at the time of the order and is further specified in the confirmation email sent to the customer after the order is placed.
The customer undertakes to pay according to the payment method selected during the order. The method of payment, together with the payment details, is specified in the order and in the confirmation email. Payment occurs on the day the relevant amount is credited to the account of Essentio Harmony s.r.o., or when the amount is paid in cash directly to Essentio Harmony s.r.o. or to a person authorised by it.
Promotional prices stated at www.essentio.cz are valid only for this online store.
Essentio Harmony s.r.o. will send the customer an order summary containing the ordered goods and the price to the email address provided immediately after the order is placed. Once the order has been processed, a tax document will be issued to the customer and delivered to their email, or made available to them in the user interface of the online store.

V. Incorrectly Stated Price

Essentio Harmony s.r.o. reserves the right to correct the price of the goods before dispatching the goods if it finds that the goods were offered at an incorrect price. In such a case, it must inform the customer of the correct price, and the customer must agree to the price adjustment.
If the customer does not agree with the new price, both Essentio Harmony s.r.o. and the customer are entitled to withdraw from the contract within 14 days from the day the goods were ordered.

VI. Methods of Payment

The purchase price of the goods can be paid to Essentio Harmony s.r.o.:
  • via the Comgate payment gateway (for payment cards),
  • by payment to the account based on the order, or by another alternative method agreed individually through email correspondence. Essentio Harmony s.r.o. uses the bank account No. 2402992646/2010
Payment via the payment gateway, as well as the storage of payment details, is facilitated in the usual manner through the above-mentioned payment service providers.
Contact details for Comgate, a.s. for any complaints or payment queries:
  • Comgate, a.s.
  • Gočárova třída 1754 / 48b, Hradec Králové
  • E-mail: platby-podpora@comgate.cz
  • Tel: +420 228 224 267

VII. Delivery of Goods

The goods that are the subject of purchase will be delivered by the method selected during the order. The method of delivery is specified in the order and in the email confirming the customer's order.
Essentio Harmony s.r.o. will state the shipping costs when the delivery method is selected in the online store, and they will be paid together with the price of the goods.
The place of performance is the delivery address or pickup point chosen by the customer during the order. At outdoor temperatures above approximately 20–35 °C or below approximately 3 °C, we do not recommend choosing delivery to Z-boxes, as the conditions inside the box are not suitable for the drops.
Essentio Harmony s.r.o. will hand over the goods to the customer together with the documents necessary to exercise the rights arising from defective performance, or will send these documents to the email address provided by the customer.
The customer becomes the owner of the goods after taking possession of them and paying the full purchase price. The risk of damage passes to the customer upon receipt of the goods.
The customer is obliged to take delivery of the goods. Receipt of the goods is deemed to occur at the moment when the customer or a person designated by them physically takes over the consignment from the carrier, or collects it from a pickup point or self-service box (e.g. Z-BOX).
If, for reasons attributable to the customer, the goods need to be delivered again or by a method other than that specified in the order, the seller may request reimbursement of costs actually and reasonably incurred, provided that the statutory conditions are met. The provisions below apply in the event of failure to accept delivery.
Goods with a short shelf life, personalised goods and failure to accept delivery
Some of the seller’s products are not made for stock but are freshly prepared only after receipt of a specific customer order. This method of preparation is intended primarily to preserve the freshness of the product and reflects its limited shelf life.
Before the purchase contract is concluded, the customer is informed of the composition and shelf life or minimum durability of each product. The specific use-by date is subsequently also stated on the product packaging.
For goods which, by their nature, are liable to deteriorate rapidly or have a short shelf life, the consumer’s right to withdraw from the contract under Section 1829 of the Czech Civil Code does not apply, in accordance with Section 1837 of that Code.
This may apply in particular to freshly prepared products containing natural glycerine for which a short shelf life is stated for the specific product before the contract is concluded. The assessment is always based on the nature and declared shelf life of the specific product.
Where the customer selects certain product characteristics, such as a preservative, flavour or another offered version, the product is prepared in the selected version only after receipt of the order. Merely choosing from predefined options does not create an exception to the right of withdrawal unless other statutory conditions under Section 1837 of the Czech Civil Code are also met.
Products whose composition is individually formulated according to the customer’s specific requirements, needs or instructions may constitute goods made to the consumer’s specifications or adapted to their personal needs. Where the conditions of Section 1837 of the Czech Civil Code are met, the right of withdrawal under Section 1829 does not apply to such a product.
The customer is obliged to accept delivery of goods duly ordered and dispatched. Failure to accept delivery alone does not constitute withdrawal from the purchase contract.
If the customer fails to accept a duly dispatched consignment without a legitimate reason and the purchase contract has not ended through a valid withdrawal or another lawful means, the customer must reimburse the seller for the costs actually and reasonably incurred in direct connection with the failure to accept delivery.
Such costs may include, in particular, shipping the consignment to the customer and returning it to the seller, packaging materials and handling and, where there is a legal basis for such a claim, demonstrable costs directly incurred for production, materials or raw ingredients for goods which, because of their individual nature or short shelf life, cannot be economically reused or resold.
For goods with a limited or short shelf life, failure to accept delivery may cause a substantial part of their shelf life to elapse, making resale impossible. Any claim by the seller for reimbursement of further demonstrable costs or damages is governed by applicable law.
If the order was paid in advance, the seller may set off its due and demonstrable claim against the customer’s claim, provided that the statutory conditions for set-off are met.
If the customer requests that an uncollected consignment be sent again, the seller may require advance payment of the new shipping costs and any due costs arising from the previous failure to accept delivery.
These provisions shall not be applied in a way that restricts the consumer’s statutory right to withdraw from the contract where that right is granted by law.
This provision does not affect the customer's rights arising from defective performance or any other rights that cannot be contractually excluded or restricted under applicable law.

VIII. Methods of Delivery

When purchasing goods in the online store, the goods may be delivered:
  • by a postal service provider,
  • by a courier service,
  • by a transport company with a network of pickup points.

IX. Availability and Delivery Time

All goods marked in the online store as "in stock" are usually ready to be dispatched immediately, and no later than within five business days. The delivery time then depends on the delivery method chosen by the customer during the order and will usually be communicated to them in the confirmation email.
Some products are made to order, and therefore their dispatch may take up to 10 days. In such a case, the customer will be informed of the longer delivery time during the order.
In the event that the delivery time should be longer, the customer will be informed individually, or this fact will be noted directly with the goods. Essentio Harmony s.r.o. reserves the right to extend the delivery time if the ordered goods were sold out, even though at the time of the order in the online store the goods were marked as "in stock".
Essentio Harmony s.r.o. is dependent on stock levels and production capacity, and for this reason it does not guarantee the availability of goods.

X. Changes and Cancellation of Orders

The order is binding for the customer from the moment it is submitted through the online store. The customer may change or cancel it until:
a) Wednesday 6:00 PM - in the event that the order was placed on Sunday after 6:00 PM, on Monday, Tuesday or Wednesday before 6:00 PM,
b) Sunday 6:00 PM - in the event that the order was placed on Wednesday after 6:00 PM, on Thursday, Friday, Saturday or Sunday before 6:00 PM.
Orders are processed every Wednesday and Sunday at 6:00 PM and subsequently dispatched. Once order processing has begun, the order can no longer be unilaterally changed or cancelled as part of the ordinary ordering process.
For products made to order or adapted to the customer’s individual requirements, the order cannot be changed or cancelled after production has begun, where this is consistent with the nature of the goods ordered.
This does not affect the consumer’s statutory rights, in particular the right to withdraw from the contract where that right is granted by law.
Essentio Harmony s.r.o. may refuse the customer's order, or cancel an already concluded purchase contract, in the event that the ordered goods are not available, or that there are other obstacles preventing the delivery of the goods. In such a case, Essentio Harmony s.r.o. will contact the customer by phone or email and inform them about the unavailability of the goods.
Any price of goods already paid will, in the event of a justified cancellation of the order or purchase contract, be returned to the customer without undue delay. This arrangement does not deprive Essentio Harmony s.r.o. of the right to payment of any delivery costs, where such a right is in accordance with these terms and conditions and applicable legal regulations.
The provisions of this article do not prevent a different individual arrangement between the customer and Essentio Harmony s.r.o.

XI. Special Sales Promotions

In the event that Essentio Harmony s.r.o. holds a special sales promotion, it reserves the right to set special conditions for this case, which take precedence over the provisions of the terms and conditions.
Such a promotion may be limited both in time and by the number of units sold, or in another way that Essentio Harmony s.r.o. determines in advance for each individual special promotion.
Special sales promotions may also be intended only for registered users, as part of a loyalty programme, or in the form of a quantity discount.

XII. Unreliable Customers

The seller is entitled to keep an internal record of customers who repeatedly breach their obligations arising from the purchase contract or these terms and conditions.
A customer may be added to the record in particular if they:
a) repeatedly fail, without a legitimate reason, to take delivery of ordered goods,
b) repeatedly provide false or incomplete information,
c) cause the seller demonstrable damage in connection with orders.
The seller is entitled to refuse to conclude a purchase contract with a customer recorded under this article.
The record is kept only to the extent necessary to protect the legitimate interests of the seller and in accordance with the applicable legal regulations on the protection of personal data.

XIII. Withdrawal from the Contract

In accordance with the provisions of § 1829 et seq. of the Civil Code, the consumer has the right to withdraw from a purchase contract concluded through the online store without giving any reason within 14 days from the day of receipt of the goods.
The deadline for withdrawal from the contract is deemed to have been met if the consumer sends the notice of withdrawal from the contract before it expires.
The consumer may exercise their withdrawal from the contract:
  • by email at info@essentio.cz,
  • in writing to the company's registered office address,
  • via the electronic form made available on the seller's website through the "Withdraw from the contract" button.
After submission of the electronic form, the seller will acknowledge receipt of the notice of withdrawal from the contract at the consumer’s email address without undue delay.
Exercising withdrawal via the electronic form does not exclude the possibility of withdrawing from the contract by another unambiguous declaration addressed to the seller.
The consumer is obliged to send or hand over the returned goods to the seller without undue delay, no later than within 14 days from the day of withdrawal from the contract.
The returned goods must be sent to the address:
Essentio Harmony s.r.o.
Všeborovická 13/3
362 63 Dalovice
Czech Republic
The consumer bears the direct costs associated with returning the goods, unless a legal regulation provides otherwise.
The seller will return to the consumer all funds received, including the costs of delivering the goods corresponding to the cheapest delivery method offered, without undue delay, no later than within 14 days from the day of receipt of the withdrawal from the contract. However, the seller is not obliged to return the funds received before it receives the returned goods or before the consumer proves that they have sent the goods back.
The funds will be returned in the same way they were received, unless the contracting parties agree otherwise.
The consumer is liable for the reduction in the value of the returned goods only in the event that they handled the goods in a manner other than that necessary to become acquainted with their nature, characteristics and functionality.
The consumer cannot withdraw from the contract in the cases specified in Section 1837 of the Czech Civil Code, in particular:
a) goods made to the consumer’s specifications or adapted to their personal needs,
b) goods which are liable to deteriorate rapidly or have a short shelf life,
c) goods supplied in sealed packaging which the consumer has removed from the packaging and which cannot be returned for hygiene or health reasons,
d) other cases specified in Section 1837 of the Czech Civil Code.
For products with a short shelf life, this fact and the shelf life are stated for the relevant product before the contract is concluded. The specific use-by date is subsequently also stated on the product packaging.
In particular, freshly prepared products containing natural glycerine may have a substantially shorter shelf life than versions preserved with alcohol. If, in view of its declared shelf life, the specific product constitutes goods with a short shelf life within the meaning of Section 1837 of the Czech Civil Code, the consumer has no right of withdrawal under Section 1829 of that Code.
The fact that the seller allows an electronic notice or form labelled as a withdrawal from the contract to be submitted through the online store does not in itself acknowledge the existence of a right of withdrawal for a product covered by a statutory exception under Section 1837 of the Czech Civil Code. The seller is entitled to assess whether the statutory conditions for withdrawal are met.
Given the nature of the products sold, the consumer acknowledges that opened dietary supplements, tinctures, drops and other similar products delivered in sealed packaging cannot be returned after opening, nor can the consumer withdraw from the contract for them, where the legal regulations so permit.
Withdrawal from the contract does not apply to entrepreneurs, unless expressly agreed otherwise between the seller and the entrepreneur.

XIV. Condition and Quality of Goods

Essentio Harmony s.r.o. is obliged to deliver the goods in the agreed quantity, quality or design. If the quality of the goods is not agreed, performance is rendered in average quality.
Aesthetic damage to the packaging is not a breach of this article, provided it does not affect the functionality or quality of the goods themselves.

XV. Filing a Claim

The buyer is entitled to exercise their rights arising from defective performance with the seller without undue delay after discovering the defect.
A claim may be filed:
  • by email at info@essentio.cz,
  • in writing to the address for claims,
  • by another method permitted by the seller.
To speed up the handling of the claim, the buyer should provide:
  • the order number,
  • a description of the defect,
  • the requested method of handling the claim,
  • contact details.
The buyer is obliged to attach documentation of the defect to the claim, in particular photographs of the claimed goods. If the nature of the defect requires or allows it, the seller may also request a video recording capturing the claimed defect.
In the event of damage to the consignment during transport, it is recommended to report this fact without undue delay, ideally within 24 hours of receiving the consignment, and to attach photographs or video capturing the condition of the consignment, packaging and goods.
A later notification of the defect does not exclude the buyer's statutory rights, but it may make it more difficult to prove that the damage occurred during transport.
The buyer is obliged to provide the seller with the cooperation necessary to assess the claim. Failure to submit the requested documentation may lead to an extension of the time needed to assess the legitimacy of the claim.
The seller does not accept consignments sent cash on delivery.
Upon receipt of the claim, the seller will issue a confirmation containing the date the claim was filed, its content and the requested method of handling.
The claim will be handled within a reasonable period corresponding to the nature of the defect and the complexity of its assessment, no later than within the period stipulated by the applicable legal regulations.
In the case of a justified claim, the seller bears the costs associated with returning the claimed goods.

XVI. Rights from Defective Performance

The seller is liable to the buyer for the goods being free from defects upon receipt and conforming to the purchase contract.
If a defect is found in the goods, the buyer may demand:
a) removal of the defect by repair,
b) delivery of a new item without the defect,
c) a reasonable discount on the purchase price,
d) withdrawal from the contract in the cases stipulated by legal regulations.
The buyer cannot withdraw from the contract or demand the delivery of a new item if the defect is insignificant.
The seller is not liable for defects arising from:
  • normal wear and tear,
  • improper use,
  • mechanical damage,
  • improper storage,
  • use contrary to the recommended method of use.
The buyer is obliged, after receiving the goods, to ensure their storage in accordance with the instructions stated on the product packaging.
The seller is not liable for a change in the properties of the product caused by improper storage after the buyer has received the goods.
Given the nature of dietary supplements, tinctures, drops and other similar products, the individual variability of the product's effects between different persons cannot be considered a defect.
If a best-before or use-by date is stated on the product packaging, the seller's liability applies only to a product used and stored in accordance with the manufacturer's instructions.
A justified claim does not give rise to a right to compensation for the expected health, psychological or other individual results of using the product.

XVII. Protection of Personal Data

The seller processes the personal data of buyers in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), Act No. 110/2019 Coll., on the processing of personal data, and other related legal regulations.
Personal data is processed in particular for the purpose of:
  • concluding and performing the purchase contract,
  • handling the order,
  • bookkeeping,
  • fulfilling legal obligations,
  • protecting the legitimate interests of the seller.
Providing personal data to the extent necessary for concluding and performing the purchase contract is a contractual requirement. Without providing it, the order cannot be handled.
For the purpose of performing the contract, the seller may pass on personal data to contractual partners, in particular payment service providers, carriers, IT service providers and other processors who ensure the operation of the online store.
If the buyer gives separate consent to the sending of commercial communications, or if the relevant legal regulations so permit, the seller may send information about news, products, services, promotions and other marketing offers.
The buyer may refuse the sending of commercial communications at any time via the link included in each commercial communication or by contacting the seller at info@essentio.cz.
Personal data is retained only for the period necessary to fulfil the purpose of its processing or for the period required by legal regulations.
The buyer has the right:
  • to request access to their personal data,
  • to request the correction of inaccurate data,
  • to request the erasure of personal data,
  • to request the restriction of processing,
  • to object to the processing,
  • to lodge a complaint with the Office for Personal Data Protection.
Detailed information about the processing of personal data is provided in a separate document, the "Privacy Policy", published on the seller's website.

XVIII. Other Provisions

The customer acknowledges that the content making up the online store (including photographs of the promoted goods) is protected by copyright, in particular by Act No. 121/2000 Coll., the Copyright Act.
The customer acknowledges that the photographs of goods in the online store are illustrative only and may differ slightly from the actual appearance of the goods.

Loyalty Program

1.1. The operator of the online store operates a loyalty program, the conditions of which are governed by this article of the terms and conditions.
1.2. Participation in the program is voluntary and free of charge. Only a registered customer who expresses consent to these conditions in their user profile may join. At the moment of consent, the customer becomes a participant in the program and a personal referral code is generated for them.
1.3. The operator records the date on which consent was granted and the version of the conditions with which the participant agreed.
2.1. Loyalty points are recorded in the participant's point account. The value of one point corresponds to 1 CZK.
2.2. Points are kept exclusively in Czech crowns, even for orders paid in another currency. For orders in another currency, the value of the points for display purposes is converted at the same exchange rate as the other prices of the order; the crown value is always decisive.
2.3. Points are neither a means of payment nor a valuable, they cannot be paid out in money, exchanged, transferred to another participant or to another user account. Points do not expire for the duration of the program and the customer's participation in it.
2.4. The point account cannot show a negative balance.
3.1. For each paid order, the participant is credited with points amounting to 5% of the price of the purchased goods after deduction of all discounts and after deduction of any points applied. The cost of delivery and the fees for the payment method are not included in the point base.
3.2. The number of credited points is rounded mathematically to whole points.
3.3. Points are credited only after full payment of the order. The decisive moment is the crediting of the payment, or the confirmation of the payment by the payment gateway or the operator.
3.4. Points are credited only for orders created after joining the program; the condition is that the customer is a participant in the program no later than at the moment of payment of the order. Points are not credited retroactively for orders made before joining the program.
4.1. Each participant receives a personal referral code. This code may be entered when creating an order by any customer, including a customer without registration.
4.2. Entering a referral code does not entitle the buyer to a discount or any other benefit. After full payment of an order marked in this way, the owner of the code is credited with points amounting to 10% of the point base of this order.
4.3. A participant cannot use their own referral code for their own purchase.
4.4. Within a single order, only one code may be applied — either a discount coupon or a referral code. A combination of both is not possible. This does not affect the application of points.
4.5. The right to points for a referral arises only for a participant who is actively enrolled in the program at the moment of payment of the order.
5.1. The participant may apply points as a discount when creating an order. Points are always applied to the full available extent, but no more than up to the price of the goods in the order after deduction of other discounts. Points cannot be used to pay for delivery or for the fees for the payment method.
5.2. Applied points are deducted from the point account at the moment the order is created.
5.3. If the order is not paid, in particular if it is cancelled, the payment fails, or the order is not paid within 14 days of its creation, the reserved points are automatically returned to the participant's point account.
5.4. If the order is paid only after the reserved points have been returned, the operator is entitled to deduct the corresponding number of points from the point account again, but no more than up to the amount of the current balance.
6.1. If the buyer withdraws from the contract or the purchase price is refunded, the points credited for such an order, or the points credited for its referral, are not automatically removed. However, the operator reserves the right to remove points in the event of abuse of the program.
6.2. If part of the purchase price was paid with points, in the event of withdrawal from the contract the amount actually paid in money is refunded; for the applied points, the corresponding value is returned to the point account, not in money.
7.1. The operator is entitled to change the conditions of the program or to terminate the program. It will notify participants of a change to the conditions or of the termination of the program with reasonable advance notice.
7.2. The operator is entitled to adjust the balance of the point account, remove improperly obtained points, or terminate the customer's participation in the program if it discovers abuse of the program, conduct contrary to these conditions or to good morals. Each adjustment of the point account by the operator is recorded, including the reason.
7.3. The participant may terminate their participation in the program at any time by a request sent to the operator. Upon termination of participation, unused points are forfeited.
7.4. Upon cancellation of the user account, participation in the program also ceases and unused points are forfeited.
8.1. There is no legal entitlement to participation in the program or to the crediting of points in the sense of enforcing benefits beyond the scope of these conditions.
8.2. The record of point movements kept by the operator is decisive for determining the balance of the point account. The participant has an overview of the balance and the history of movements in their user profile.

XIX. Final Provisions

Legal relationships not governed by these terms and conditions are governed by the legal order of the Czech Republic, in particular by Act No. 89/2012 Coll., the Civil Code.
Consumers from the Slovak Republic are not deprived by these terms and conditions of the rights granted to them by the mandatory provisions of the legal regulations on consumer protection.
The Czech Trade Inspection Authority, Štěpánská 567/15, 120 00 Praha 2, IČO: 00020869, internet address: www.coi.cz, is competent for the out-of-court resolution of consumer disputes.
The European Online Dispute Resolution (ODR) platform, previously available at ec.europa.eu/consumers/odr, is no longer in operation and does not apply to these terms and conditions.
If any provision of these terms and conditions is invalid or ineffective, this fact does not affect the validity of the remaining provisions.
The seller is entitled to reasonably amend or supplement the terms and conditions. Such a change does not affect the rights and obligations that arose before the effective date of the new version of the terms and conditions.
These terms and conditions take effect on 13 June 2026.

Current exchange rates

  1. Current exchange rates are not available